VERY POOR SERVICE AND ATTIUDE - FOUR COMPANIES: VW UMHLANGA / WESBANK / IUA /BIDVEST INSURANCE IN KAHOOTS

<p>I bought a vehicle two years ago (vw polo vivo) and was offered a scratch and dent policy additional.</p> <p>The Finance and Sales person advised me that i may make use of it whenever I want, how often I want , but all they ask is that I wait for a few scratched and dents accmulate first and then get them all done in one go for everyone's convinience involved.</p> <p>Unfortunately should not have taken thier word for it and insissted I check the documents more closely but as these things often go, I didnt and everyone else was rushedfor the next deal and advised me I will get copies and can ask questions later on all paperwork etc. once I recieve them.</p> <p>Two years then go by, unfortunately I forgot about the policy due to much hectic change in my life over that period and get a call a few weeks back that the policy will expire and do I want to renew it.</p> <p>I asked the agent for the claims call centre number to lodge a claim first as i had never used it before and wanted to do so before deciding to renew or not.</p> <p>I call the claims call centre and the agent then advises me that they cannot assist as all claims must be reported within 30days and I should send a mail to thier complaints department as well as the dealership to investigate.</p> <p>It took both parties just over 1 week to respond to my email complaint in person after following it up twice during that time.</p> <p>Since then the four companies involved have clearly and numerous times stated they cant assist or why it is not thier responsibility and who should have handled it with eventually and apparently wesbank finally advising me the insurer (Bidvest apparently) wont honor any claim at all from my complaint as they have thier signed documents and that is all that matters, irrespective of what was clearly said to me on the day. I understand that it was partially my fauly but was the dealership's staff's fault as well in my opinion and all I asked was to see how they could assist or come to a potential agreement or an alternative half way for my very first, only and final claim for the policy and then I would definately consider renewing it , especially after paying 2 years installments without hassle from my side.</p> <p>Unfortunately the four companies have conveniently delayed this process as well that it is now expired and cant claim for any other claims further or the above but they definately and clearly dont want to retain my business or care to even remotely try assist or accomodate me in any way! its not that I aim to abuse their system, just one claim for two maybe three straches that I paid two years for. well they definately played me for a fool and gained thier rewards. BE VERY CAREFUL WHEN DEALING WITH THESE FOUR COMAPNIES AND DOUBLE CHECK EVERYTHING NO MATTER WHAT! GET EVERYTHING IN WRITTING AND MAKE THEM EXPLAIN IT ALL EVEN IF IT TAKES A FULL DAY. RATHER SAFE THAN SORRY!</p>