1 reviews | Active since Feb 2017

07 Feb 2017, 15:07

Very bad Service

<p>hi</p> <p> </p> <p>I recently for the first time went onto maccarthy call a car and decided to view the range of vehicles that they have.</p> <p> </p> <p>okay so i come across a vehicle which took my interest which was marked at R279995. After taking a picture of the screen and sending to my wife asking if she likes the car i decided on inquiring about the the vehicle.</p> <p> </p> <p>So first i enquired on the website with a lady at call a car centre who confirmed the price with me over the phone. After being told that somebody would call me from the dealership where the car is parked i decided to call the dealership myself to which the a sales person on the floor confirmed the price R279995. Later that afternoon i get a call saying that the vehicle is incorrectly to which i was unhappy and wrote out and e-mail to their complaints department the next morning stating my unhappiness.</p> <p> </p> <p>That same morning i get a call from the manager at Pre-owned polokwane saying that he will give me the car at R279995.</p> <p> </p> <p>On the 06/02/2017 i requested an OTP for the vehicle to which a lady by the name of Ronell then requested documents from which i forwarded the next day 07/02/2017 around 12pm when i could get the documents.</p> <p> </p> <p>All this after i had arrangments not to get financed through a bank but through a friend who was willing to assist me. He had even offered to take me to polokwane to fetch the vehicle. </p> <p> </p> <p>After sending the documents through the dealer then tells me the vehicle is sold in which case i asked him not to sell the vehicle on the 06/02/2017. Now i dont have a vehicle to buy as they sold the one i was interested in which was within my price range.</p> <p> </p> <p>Abolutely the worst experience ever. </p> <p> </p> <p>Thanks and Regards</p> <p> </p> <p>Muhammad Ziyaad Khan</p>

0
Replies (2)
McCarthy
McCarthy's reply14 Feb 2017, 12:09
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6181.

Regards

Bidvest McCarthy Customer Care
***

Best regards,

McCarthy
McCarthy's reply14 Feb 2017, 12:11
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6181.

Regards

Bidvest McCarthy Customer Care
***

Best regards,