1 reviews | Active since Nov 2015
VEHICLE WITH UNPAID TRAFFIC FINES
I bought a used vehicle on the 29th of November 2013 from this branch. To my surprise, about a month ago when I was trying to trade in this vehicle, I discovered to my horror that this vehicle had traffic fines dating back to 2011 / 2012, periods way before I bought the vehicle. On Sat the 14th of November 2015 I went there to query this. A Sales Manager named Carl Kumst undertook to resolve this issue for me or at least get back to me over what the way forward should be but now almost 2 weeks later when call I still get sent from pillar to post because apparently there's no one to attend to my query and I should leave my contact details so that Karen is going to call me. Nothing has happened since. What I would like to know is HOW THE HELL DOES A COMPANY LIKE MCCARTHY SELL A VEHICLE WITH UNPAID TRAFFIC FINES? When I tell them about it they seem not to have a clue how this happened or can be resolved. Right now I'm downright appalled and disgusted that because someone didn't do their job at Mccarthy now I have to go thorough all this!
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5789.
Regards
McCarthy Customer Care
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Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5789.
Regards
McCarthy Customer Care
***
