KA
KEROSHA A

1 reviews | Active since May 2013

06 Nov 2015, 11:30

VEHICLE WAS DAMAGED DURING SERVICING

I BOOKED MY CAR IN AT KINGSMEAD TOYOTA FOR A 2ND SERVICE ON 05 NOV 2015, AND MY ADVISOR WAS KEVIN, AFTER THE SERVICE WAS DONE I FOUND GREASE MARKS ON THE BACK BUMPER, GREASE ON BOTH FRONT SEAT BELTS, GREASE ON TEH DRIVER'S SUNVISOR AND DENTS AND SCRATCHES TO THE VEHICLE. I SHOWED IT TO TEH ADVISOR AND REPORTED IT TO HIM, AT DELIVERY AND WEN I REACHED HOME I FOUND MORE GREASE SO I RETURNED BACK TO THEM THE SAME DAY. THE SUNVISOR MARK HAS STAINED AND REFUSES TO COME OUT AND THEY ARE NIT TAKN OWNWESHIP OF THE SCRATCHES. THE VEHICLE WAS NOT CHECKED AS WEL ON THE SERVICE MORN, AS I HAD GIVEN THE VEHICLE IN GOOD CONDITION.

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Replies (1)
McCarthy
McCarthy's reply10 Nov 2015, 15:56
Official
Hello AMRATHLALK,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5749.

Regards

McCarthy Customer Care
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