1 reviews | Active since Oct 2016

11 May 2017, 14:57

Vehicle Service Manual dissapeared

<p>I had my Jeep serviced at Wonderboom McCarthy , they stamped my book and I saw the stamp myself when putting the book back in my vehicle. In Oct 2016 teh car broke down and it was towed to Witbank McCarthy Kunene. They advised me the car broke the cambelt and all the rockers etc etc ... I then told them the vehicle is under warrantee and they sorted it - two months later the warentee people had all the invoices and service history etc and the vehicle was repaired. I picked up the vehicle and was happy ... Then Monday this week I had the vehicle in for its next service ... was contacted nce it was done and told they cannot stamp the book as it was not in the vehicle ... I remembered Wonderboom stamping my book and then realised Witbank had the book last and called ... The person who had the book has left the company and he told me he does not remeber having it, I said how the ... could the vehicle be repaired if the book was missing they would never do R41,000 worth of work with seeing it during their inspection of my vehicle. The person at Witbank said she will get back to me and I am still waiting. This will make my vehicle drop in value by tens of thousdands of rands becuase some .... did not return the book to its rightfull place!!! I do not know how to solve this problem it's obvious its not important to the dealer.</p>

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Replies (1)
McCarthy
McCarthy's reply13 Jun 2017, 14:47
Official

Good day

My sincere apologies for your experience. If the issue has not yet been resolved please email us at ***

Regards

Bidvest McCarthy Customer Care