Vehicle damaged at vw umhlanga

On 30/04 I booked my car in for an oil check,I spoke to ****a the service advisor,she called me at 10:52 31/04 informing me that a customer had reversed into my car, she also told me that she would do the quotes for insurance and she would give me the customers details and I should claim from my insurance, I immediately went to the dealership and ask to speak to the manager James he told me everything would be sorted out 100% from their insurance,on 02/04 ****a called me informing me the car is ready,when I go there the car is not done 100%,the brake lens was scratched, the bumper was not done properly,on 04/04 i decided to check on me car as I walk to my car with ****a I see two guys and a kid in my car I then spoke to the manager informing him <br> that the wash bay supervisor was smoking and demoing my car, I am really upset to see the guys at VW abusing my car,I then asked for the Dp number I tried calling Emma the same time she never answered,I called on 07/04 @ 8:30 explaining what had happened she said she would call shortly but never<br> did I went there only for her to be rude,go to fetch on 09/04 only to see it's not 100% no one did a quality check,service I got is disgusting