1 reviews | Active since Aug 2014
Used double sided tape to repair my seat cover
My vehicle was send to McCarty Nissan Germiston to replace a faulty driver seat frame. When I received my vehicle back from the dealership. The driver seat rear cover was repaired with double sided tape and tie downs.<br> <br> The service delivery manager (Matome Ma****a) and dealer principle (Jenny Duvenage) is not taking responsibility for the bad service and damaged to my vehicle after a number of emails.<br> <br> This is not the first time they have damaged my vehicle when they worked on it. Few months back my vehicle had to go in for repairs on a faulty turbo. When I received my vehicle back the LCD screen was scratched. Non of them took responsibility and still waiting for one of them to phone me in regards to this. At the end I had to report it to my insurance to have the screen replaced.<br> <br> When they replaced the turbo they damaged the water seal on the engine and the vehicle also had to go back to them to get it repaired at their own cost because warranty didn't want to repair it.<br> <br> Every time my vehicle goes to McCarty Nissan Germiston they damaged it and doesn't repair it. They just ignore the customer until you give up and repair it yourself. I will never take my vehicle again to them
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5675.
Regards
Sani Moyo
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5675.
Regards
Sani Moyo
McCarthy Customer Care
***
