Unsatisfactory

To whom it may concern

On Sunday I had an encounter where I experienced a foreign sound coming from the the engine. The following dayat around 09:00 I requested VW assist to tow the car and take in to Centurion VW, PLEASE NOTE THE FOLLOWING “ it has become a trend that once the car goes in for a service in a month or two I’m yet to take in for mechanical damage “. Midafternoon on Monday I called to find what the status of the car was and I was advise that a technician has been appointed . Today I called VW centurion numerous times , without any response to find how far they and if there’s any diagnosis only l , to my surprise I was told car hasn’t been attended to and no technician has been appointed , it’s over two days without car.

Can I please have a valid explanation as to why do I have to continuously do a follow up with your service center.

What does one need to do to get assistance . Do we always have to escalate matters before assistance can be received .

I need my car fixed by end of today . I cannot go another day without a car, alternatively you’ll need to make arrangements for to travel around .

This is utter nonsense

Regards

To whom it may concern On 23 Sunday 2022 I had an encounter where I experienced a foreign sound coming from the the engine. The following dayat around 09:00 I requested VW assist to tow the car and take in to Centurion VW, PLEASE NOTE THE FOLLOWING “ it has become a trend that once the car goes in for a service in a month or two I’m yet to take in for mechanical damage “. Midafternoon on Monday I called to find what the status of the car was and I was advise that a technician has been appointed . Today I called VW centurion numerous times , without any response to find how far they and if there’s any diagnosis only l , to my surprise I was told car hasn’t been attended to and no technician has been appointed , it’s over two days without any response to find out hiw far they and if there’s any diagnosis , to my surprise I was told the car hasn't been attended to and no technician has been appointed , it's over two days without a car.

Can i please have a valid explanation as to why do I continously do follow up with your service centre .What does one need to do to get assistance. DO WE HAVE TO ESCALATE THE MATTER BEFORE ASSISTANCE CAN BE RECEIVED

This is Utter nonsense