lM
linda M

1 reviews | Active since Jul 2016

10 Aug 2016, 06:22

Unsatisfactory and Frustrating Service

<p>On 02/ 022016 I purchased a used Hyundai i20 from the above group., withthe vehicle I did not receive a vehicle service book, an Aerial, and the license disc was to expire on 31/ 5/ 16. Upon enquiry as to the renewed disc. I was told I must renew it myself, this needs Roadworthy certificate, I was to do it myself. I paid admin fees,. I advised McCarthy VW of the complications this may causein a situation of an insurance claim. They ignored this advice. F**** Thomas called me in, took the vechile for testing. The frustrating bit is that it ismonths that I have been traveling with an expired disc. I have called the dealership numerous times my calls have been ignored, I have called F**** on his mobile phone, he has ignored or cut my calls.</p> <p> </p> <p>All in all, McCarthy VW sold me a vehicle that had not been Roadworthy tested, expired disc and no vehicle service book. I </p>

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Replies (1)
McCarthy
McCarthy's reply31 Aug 2016, 15:08
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6109.

Regards

Bidvest McCarthy Customer Care