SM
Sean M

1 reviews | Active since Nov 2014

25 Mar 2016, 16:45

Unnecessary work of R14 000 proposed for car

I took my Toyota Fortuner in to McCarthy Toyota Lynnwood on 23 February for a service. They informed me that my clutch needs to be replaced urgently. I declined to do it as part of the service and requested a quote. The quote total was R13 898.21.<br> <br> I took the car for a second opinion to another mechanic who performed extensive tests and then told me that there is nothing wrong with the clutch and that it is good for at least another 30 000 km! He said that this is typical behaviour of the car service companies that need to meet monthly sales targets. (As a side note: his price for a total clutch replacement was R8500.)<br> <br> It leaves a REALLY bad taste in the mouth when supposedly reputable companies like McCarthy start cheating their customers in this way.

0
Replies (2)
McCarthy
McCarthy's reply30 Mar 2016, 16:05
Official
Hello fsmoolman,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5980.

Regards

Bidvest McCarthy Customer Care
***
SM
Sean M's update12 Sept 2022, 12:37
Reviewer Update
P.S. It is now September 2022 and I'm STILL driving with the same clutch that supposedly needed an urgent replacement in February 2016!