ML
MEGHAN L

1 reviews | Active since May 2012

17 Feb 2015, 11:19

********* sale of a vehicle

I am at wits send sending this - I purchased a vehicle from this dealership August of Last year, and I have had countless issues with this vehicle. This car has been sent back to them 9 times now, I personally think this is ridiculous and unacceptable. Purchasing a car second hand from a reputable dealer should leave one feeling at ease. I never expected to never have any issues, but the amount is crazy. From a car not starting, to having ineffective gears and a clutch. As a young female who often works late, I am uncomfortable driving this vehicle and feeling safe doing it. I am not happy with the overall service received. Your CS Manager - Jan and my Sales Person - Zeta have tried their utmost to try and rectify this situation, but it has gone barely unchanged. I believe a level of ethics needs to be instilled in this situation and acknowledgement that a faulty vehicle was sold to someone. I am unhappy about the damage being brought to the Brand and I am a ***** of VW as my entire family drive the brand. I no longer want this vehicle as I feel betrayed, **** to, and un-helped mostly in fixing this.

0
Replies (1)
McCarthy
McCarthy's reply17 Feb 2015, 13:58
Official
Hello M-LEE,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5206.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare