Uncertisfactory Service

My daughter bought a car at the dealership, I've been requesting the following from the dealership with no luck: spare key and service book, i spoke to so many people, who promised but nothing happened i have also emails to support that to date i did not receive, i spoke to Conrad, Loui, Riaan, Gerard, please assist for me to get the spare key to the polo and service book it already went for service twice without the service book