RB
Roger B
1 reviews | Active since Dec 2014
25 Jan 2016, 10:44
Unbelievably Shocking Service
I purchased a car last year (2015) February from McCarthy, salesman Paul Saayman. <br> I was promised all was in working order, any issues I must let them know immediately. <br> On my first drive as the owner I realised the cruise control and cigarette lighter did not work.<br> <br> I was told to pay for the service and I will be reimbursed. I have still not be reimbursed for the service.<br> I have called, emailed, spoke to supervisors, chased around, as Paul has moved dealership,s and I have still got nothing.<br> <br> The service quality is appalling! Please can a head at McCarthy get on this, because I have tried all avenues.
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Replies (2)
McCarthy's replyOfficial
26 Jan 2016, 10:35Hello RogBon,
Good day,
We are sorry for your experience
Please let us know if this is regarding McCarthy GM Silverton or a different brand
Regards,
McCarthy Customer Care
***
Good day,
We are sorry for your experience
Please let us know if this is regarding McCarthy GM Silverton or a different brand
Regards,
McCarthy Customer Care
***
McCarthy's reply26 Jan 2016, 10:35
Official
Hello RogBon,
Good day,
We are sorry for your experience
Please let us know if this is regarding McCarthy GM Silverton or a different brand
Regards,
McCarthy Customer Care
***
Good day,
We are sorry for your experience
Please let us know if this is regarding McCarthy GM Silverton or a different brand
Regards,
McCarthy Customer Care
***
RB
Roger B's updateReviewer Update
19 Feb 2018, 11:23I purhcased this car on warranty 3 years ago. After disputing issues with McCarthy over the last 3 years I cannot tell you how many McCarthy reps I have reached out to for support, how poor the support is with no replies to multiple emails and each time having to reexplain the events .
In a nutshell:
1. McCarthy took a year to get me papers for a car I bought cash.
2. When I purchased it, the cigarette lighter and ignition were faulty. I have a report of this from VW The Glen.
3. I have no recently found out the tyres that came with car are not custom tyres and the lock nut key is missing.
After purchasing a car on warranty from McCarthy you would expect that the car would have no defects, and the defects would be fixed. However, 3 years later McCarthy response is I need to take it to ombudsmen.
Shocking service, absolutely shocking!
RB
Roger B's update19 Feb 2018, 11:23
Reviewer Update
I purhcased this car on warranty 3 years ago. After disputing issues with McCarthy over the last 3 years I cannot tell you how many McCarthy reps I have reached out to for support, how poor the support is with no replies to multiple emails and each time having to reexplain the events .
In a nutshell:
1. McCarthy took a year to get me papers for a car I bought cash.
2. When I purchased it, the cigarette lighter and ignition were faulty. I have a report of this from VW The Glen.
3. I have no recently found out the tyres that came with car are not custom tyres and the lock nut key is missing.
After purchasing a car on warranty from McCarthy you would expect that the car would have no defects, and the defects would be fixed. However, 3 years later McCarthy response is I need to take it to ombudsmen.
Shocking service, absolutely shocking!