Unacceptable service

I reported a broken window at my home to Club Mccarthy early in Feb, upon which I was told that they would source a glazier, to fix it, which they did. ASAP fixed the window and I paid them, however I did not received an invoice to be able to claim back my cost from Club Mccarthy. I have yet to receive my refund, for costs I paid to ASAP homeassist, and Choice Khanyase, who I have been dealing with regards this matter has been of no assistance. Her last mail to me indicated that I should be chasing ASAP for the invoice, however it is a service provider that was sourced and referred to me by Club Mccarthy. I think this attitude is unacceptable, and would like to receive my refund as soon as possible. I have been a member of Club Mccarthy for serveral years and have always paid my membership fee, I expect at least an acceptable quality of service for this.