1 reviews | Active since Feb 2010
Unacceptable Customer Service
I went into McCarthy Toyota Centurion on the 20th of January 2016, as there was an issue with my temperature gauge. They could not look at my car then and I had to take it back on the 22nd. They discovered that the fan motor was broken and I was told that they needed to get approval from my extended warranty. <br> <br> I was also told by Engela that I could still drive the car but if it overheated that I should pull over on the side of the road and call them for assistance. Really? And what if it happened after hours. <br> <br> It is now the 27th and I am still waiting for this to be sorted out. I would call and get a different answer every time, being assured that it was being sorted out. Now I've wasted all this time waiting for proper service from them when my car could have been sorted already! I will have to start this whole process again at a different branch. <br> <br> Really the worst service I've had at any Toyota branch! Never taking my car back there.
Good day
My sincere apologies for your experience. If the issue has not yet been resolved please email us at ***
Regards
Bidvest McCarthy Customer Care
Good day
My sincere apologies for your experience. If the issue has not yet been resolved please email us at ***
Regards
Bidvest McCarthy Customer Care
