Turning a Negative into an WOW

I initially experienced frustration following the purchase of the vehicle in terms of number plates, registration and other post sale admin. After following up consistently for weeks, I had had enough, and was on the verge of going online with my struggles, until Jacky Rosenburg took my call and solved weeks of a nightmare within 2 DAYS!! Despite my verbal outburst intially, she remained calm, professional and then followed through on her promises to me, resulting in a very relieved and satisfied customer with a positive story to tell. Thank you Jacky!!! #nissan #mccarthy #customersatisfaction