1 reviews | Active since Feb 2013
TOYOYA PRIUS
I serviced my car in August 2015 @ Mccarty Toyota in Ballito. They picked up a fault with the invertor & changed it (within the warranty period). During September, my car continued giving me trouble which I reported to Toyota and they asked me to bring it in. The car was so bad that it was almost not driveable. I took the car in towards the end of September and Toyota Mccarthy informed me that they need to change 3 sensors.We confirmed to order the sensors but they said they can only get them on the 20th December 2015. I called Toyota SA and spoke with Selo Bopape to intervene. She managed to arrange the parts for mid Oct. 2015. The parts arrived on 16th October-they were too busy & bookED the car in for the 20th of October.Took the car in & they could not complete the job in the day & asked us to bring it back the next day (ie. wed 21st October). On the 21st, the car simply would not start thus we hired a tow truck to take it to the Mccarty Toyota.Upon installing the sensors, Mccarty Toyota still could not resolve the problems of the car and later informed us that we need to change the fuel pump which can only be available in Jan 2016. I called Toyota SA, waiting for their reply
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5725.
Regards
McCarthy Customer Care
***
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.
Your reference number with Customer Care is REF 5725.
Regards
McCarthy Customer Care
***
Best regards,
