kM
khotso M

1 reviews | Active since Sept 2015

21 Sept 2015, 15:25

Toyota Mccarthy Edenvale are ***********

On Wednesday 9 September 2015 I took my car for service and requested that my clutch be checked. I was told that it was checked and nothing was wrong with it. A week later my car broke down (18/9/2015) and after getting two opinions including toyota's, I was told that my clutch was worn and needed replacement. Toyota proceeded to give me a ridiculous quote of R11000 to replace it. This incident caused me a lot of stress, wasted valuable time and compromised my work as on the morning my car broke down I was scheduled to take a long distance trip for work. My situation was not approached with any remorse or compassion hence my complaint reaching this platform. I bought my car at this branch in 2009 and I have serviced my car here since and my loyalty and life is clearly not valued by this service provider.

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Replies (1)
McCarthy
McCarthy's reply22 Sept 2015, 09:12
Official
Hello kpmatlou,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5660.

Regards

Sani Moyo
McCarthy Customer Care
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