1 reviews | Active since Sept 2015
Toyota Mccarthy Edenvale are ***********
On Wednesday 9 September 2015 I took my car for service and requested that my clutch be checked. I was told that it was checked and nothing was wrong with it. A week later my car broke down (18/9/2015) and after getting two opinions including toyota's, I was told that my clutch was worn and needed replacement. Toyota proceeded to give me a ridiculous quote of R11000 to replace it. This incident caused me a lot of stress, wasted valuable time and compromised my work as on the morning my car broke down I was scheduled to take a long distance trip for work. My situation was not approached with any remorse or compassion hence my complaint reaching this platform. I bought my car at this branch in 2009 and I have serviced my car here since and my loyalty and life is clearly not valued by this service provider.
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5660.
Regards
Sani Moyo
McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5660.
Regards
Sani Moyo
McCarthy Customer Care
***
