TOYOTA ARCADIA POOR CALL CENTER

The call centre/ switchboard for the business is so ineffective that one cannot get through them. I could not amend my service requirements on my vehicle, until I had to call the Toyota HQ in Sandton. They pick the phone, put me on hold without transferring me to the required service. I could hear them laughing on the background, not expeditiously transferring my call. this is so unprofessional