Told to pay R95 000 for mechanical fault. Avoid McCarthy
This is probably my second or third complaint I am writing on McCarthy VW. It has been such a nightmare and feels personal. I thought buying my car from them had been a great decision. Less than 3 months down the line, I find myself without a car and told I have to pay R95 000 to repair my car. I purchased my car in November 2017. I purchased the car from Wilma Marshall at the Silver Oaks in Pretoria. I did not test drive the car and she picked the colour for me. I appreciated this because I was purchasing this car while in hospital. I am starting to think this was the biggest mistake of my life. Actually it was. 2 Weeks ago the car suffered a break down and was towed to the Lyndsay Saker VW in Midrand. It has been a back and forth. The DP at the Silver Oaks (Vaughn) called twice and tried to put blame on me that I had not called him back to tell him where my car was. Long story short, the very *********** lady (Patsy Ramadaen) at the Lyndsay Saker in Midrand advised me my car had water damage and to repair the car it would cost R95 000. For days I called this Patsy and she did not respond or reply. She even blamed the receptionist for not taking down my number properly. Which is a complete lie the receptionist had my correct number. Yesterday Patsy called to advise me that to repair the car it would be a total cost of R95 000 and I had to come to the dealership to settle the matter with cash. Because everyone just has R95 000 lying around. I cannot accept this McCarthy. Why produce cars that are of poor quality. The report I got just puts blame on me and the manufacturer does not take any responsibility. Can they even prove what is stated there? They make is sound as if I went swimming with my car. I am not going to pay such an absorbent amount to have the car repaired. I don’t even want the car anymore. I probably won’t get a response from McCarthy again. And if I do, do not send Vaughn or Wilma because they have not been helpful and have made me feel everything is my fault. The only thing Wilma worries about is her rating and forces you to rate her 10 out 10. At this point I have been advised to seek legal counsel. I really do not want this. McCarthy used to be reliable, but I would advise people to stay away. VW is also not any better. We are being ********** and sold a fictional dream.
Good Afternoon Thapi,
Thank you for bringing this to our attention, we will investigate this and call you to
sort this matter out. Your reference number is 6551.
Regards,
Bidvest McCarthy Customer Care
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Good Afternoon Thapi,
Thank you for bringing this to our attention, we will investigate this and call you to
sort this matter out. Your reference number is 6551.
Regards,
Bidvest McCarthy Customer Care
***
