they not keep their promises

bought a polo vivo from mcarthy vw in acardia firstly got my car without a spare wheel whichis risk had to travel from Pretoria to Johannesburg what if something happened only notice that my car its without spare wheel when i get home phone the sales guy who promised i will get spare wheel when some of the gusy come this sidfe which is mcarthy vw in westgate but its a month am still waiting had to buy my tyre out of my own pocket which is unfair even when i bought the car there was lot of faults i noticed that someone mayb was smoking inside the car and burn the back seat but before i collect the car told the sales guy didnt matter to him because vw gotsales from me they told me can take it to some one to fix it which is my own cost feel like was treated badly was phone by one of the lady who told asked my about the service i received from vw in acardia told her evrything and she told me she will take it up with them even today a, still waiting for thier call am not happy at all i want my back seat to be fixed and i need my spare wheel as soon as possible or am taking this futher i bough polo 6 last year at mcarthy westgate never expirence bad service like the one i got from ca