SZ
Siphelele Z

1 reviews | Active since Jan 2016

05 Apr 2016, 11:15

THE WORST

Im not sure where to begin, I am livid!! <br> <br> My car was booked in for a service, and for the complete lock set to be changed.<br> I added wheel alignment, balancing and rotation.<br> <br> This took a total of FIVE WHOLE WEEKS, and upon receiving my car, they hadn't done the <br> wheel alignment, balancing and rotation - this they just apologized for. And now I feel as though the service also had not been done, my petrol car sounds like a diesel car, the acceleration cuts off, and Ive had to fill the car with oil *I was under the impression that oil is changed/refilled at service<br> <br> Oh it gets worse - when I got my car back, it no longer had the front number plate, I've asked ****ha for it but she has not since called me back. I have at least 3 traffic fines for this. <br> <br> The service here is appalling, and the dealership principal sadly doesn't take your calls.<br> <br> and sadly, I was warned about their pathetic service but still went ahead - Oh what regret and complete waste of my time. <br> <br> Regards,

0
Replies (1)
McCarthy
McCarthy's reply11 Apr 2016, 10:30
Official
Hello Sithuthukile,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5992.

Regards

Bidvest McCarthy Customer Care
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Best regards,