MJ
Mariet J

1 reviews | Active since Aug 2016

30 Aug 2016, 10:40

Terrible Service from Sales Consultant

<p>I bought and paid for my vehicle on the 23rd of May, and got promised that it would get delivered on the 25th of May, yeh i was so happy, So the 25th came and the day ended and NO CAR, so i phoned the sales consultant and he again promised that the vehicle would be delivered on the 26th the afternoon, so that was still acceptable. but that delivery didn't happen as well. Long story short i received the vehicle on the 1st of June only after i threatened to cancel the purchase and go somewhere else. Vehicle was delivered so happy to finally got to drive my very own vehicle, that i only noticed the Friday that the vehicle had no parcel cover or cigarrete lighter. So again i contacted the sales consultant and he said that he would find out for me as to what happened to the cover as to when he came to show me the vehicle it had one and that is how i bought the vehicle. I Also had to phone several times to get my registration paper and license out of them. The temporary license I received from them had expired 3 days prior to finally receiving my license from the sales consultant<br />Again promise after promise was made by the Manager and the sales consultant that the items would get delivered as soon as it has come (as they had to now order it from the dealership) I received a message from the Sales Consultant by towards middle of July that the items had arrived and that he would get them delivered to me. And that is where it stayed a promise and still till this day i do not have the items i feel that if you promise something to a client you deliver no matter what. And why should the client have to phone every time to remind you to do your job, he got his commission on the sale that I’m sure of, I just think it’s fair to somehow be compensated for this. And believe me i will not take my vehicle to them when it has to be serviced.</p>

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Replies (2)
McCarthy
McCarthy's reply31 Aug 2016, 13:59
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6097.

Regards

Bidvest McCarthy Customer Care

MJ
Mariet J's update24 Oct 2016, 14:13
Reviewer Update

i posted a complaint a more than a month ago, and still haven't received the goods. all i got from Drisden *****, was that he is sorry for the bad service and that he is going to try his best to deliver the good to me on the 2nd of September. Today is the 24th of October and were heading towards December. And the vehicle started giving major problems, i bet that the vehicle did not go through any inspection before it went on to the show room or when the adds where placed. This is really getting ridiculous and this is giving McCarthy a really Bad Name. Cannot believe that McCarthy stepped so low as to not even contact clients who lodge complaints against them and an employee.