1 reviews | Active since Apr 2014
Terrible service and no parts?
McCarthy menlyn states on their website that they open at 08:00 on a Saturday after numerous unanswered calls after 8 I went there only to find the lady come late to answer the phones. I had to replace my brakes urgently as they were done the lady told me to go to parts which very rudely asked my what I wanted. When I rep**** brakes the guy looked at me and with an attitude like I'm spoiling his Saturday said yes but for what car? I told him a corsa he then redirected me to bookings to book my car in fair enough. The lady helped me and then she phoned the parts guy were I just was and told me they don't have breaks I must go to parts again. The guy told me there were no brakes they can't help me and that no GM Is SA has brakes. I asked him to phone Fury their competitor as they might have. He told me that they won't and I am stupid as I don't understand how dealerships work if they don't have no one has. I called fury and believe it or not they did have! So disappointed that McCarthy didn't want to help a customer in need in emergency as my brakes is steel on steel. I will NEVER go to McCarthy menlyn again and rather drive 100km for good service at Fury Motors!!
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5156.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5156.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
