Terrible Service

In November 2015 I was at Woodmead Toyota to get my Yaris serviced. <br> <br> I asked the centre to check my water pump and shocks as at the previous service they said this will probably have to be replaced at the next service. I also book my car in for the Valet Car wash. During the course of the day the person who dealt with me, called and said that my car was ready. I was surprised as they haven't called me with regards to any quotes (as based on what they said at the previous service, my shocks and water pump needs to be replaced). Only then did she get the water pump replaced and she said nothing was wrong with the shocks, I was surprised - as this is total opposite as what I heard before. Can I trust this dealership?<br> <br> Further, even after the valet, the car was still dirty in spots. I showed the manager and he said he will sort it out. I emailed the manager on 27 Jan 2016 but heard nothing back, I emailed again on 10 Feb and he said he will sort it out. Still nothing. It has been 3 months and I am still waiting for my refund! <br> <br> I don't think I will ever go back to the Woodmead branch after this.