Terrible Service

I bought a polo treadline at VW and was caught in a salesperson trap where they put on a front to sell you the car and they sold it with all the problems as well(Desmond). The car was bought second hand with 27000km on the clock and I drove the car taking it in for its service on a sSaturday morning where I sat the entire morning because they didn't have anyone to drop me up the road. Before taking the car in I emailed Desmond as the car had several problems such as a broken mudflap, not the proper polo 6 ariel, a half done smash and grab scratching the windows and tyres which need to be replaced after driving the car for only 2980km. To date there has been no reply from Desmond on how the matter is going to be sorted. I escalated the matter to he's manager Dylan who I waited for 15 days to reply no reply when I called in only then did he reply to my email but with no apology or plan Of action as to how it's going to be sorted it has been my worst experience buying a car especially through a dealership you supposed to be able to trust. The worst service under the sun!