Terrible service

<p>- My car broke down on Thursday (15/09/2016) i took it to Bosch and they discovered that the problem was with the VC Joint. However i had to take it to FORD as it was still covered under manufacturer warranty.</p> <p>- The car was towed to FORD (The Glen) on the same day. I followed up with them on Friday and they told me that they couldnt see the problem and they will have to strip the car (they didnt even assess the car), i called again and they told me that they problem is the engine mounting (without assesing the car). I asked them about the CV Joint and the Consultant (Leone) told me that they will assess the car in their machine. After they randomly confirmed that it was the engine mounting.</p> <p>- I contacted them again on Monday as they had to submit a claim to SA Warranties for the payment of the CV Joint. When i called SA Warranties no claim was submitted. I asked them to send the quote to me so i can forward it to SA Warranties since they were taking time. The quote was sent with incorrect details (another delay).</p> <p>- They sent me another quote which was submitted to SA Warranties. Ford is not willing to cover the cost under manufacturer warranty, so SA Warranties requested a letter of cancellation from FORD to proceed with the claim. The consultant did not inform the manager, i had to call the relationship manager to get this done. their relationship manager promised to call me back, she didint. i called in this morning and she only informed the manager about this today.</p> <p>- Ford has been delaying this case, this morning the consultant told me that they have other things to do (kind of service offered). I managed to speak to the manager and he promised to call me back, he didnt. i called again and he promised to call me back in 30 minutes time, he didnt. i called again and was advised that he is not in.</p> <p>- This is terrible service, no one has called me and they refuse to at least assist me with a curtesy car.</p> <p>- FORD The Glen is the worst dealership!</p>