Terrible Experience

I took my VW Tiguan for it's 90,000km service on the 6th of Jul. <br> They phoned me during the day and said that the parts were going to be late, I could only get the car the next day I phoned Charlotte and specifically asked to be picked up at 15:00, because I had another important meeting at 5. she told me it was fine, that she would arrange.<br> At 15:06 I phoned and she assured me that the driver was on his way and probably close. At 15:16 I phoned again and was told the same story. At 16:25, I had been standing outside for 1.5 hours and still no driver. I phoned and they told me that a driver was on his way. I knew that I would be late for the meeting and was extremely frustrated. When the driver wasn't there at 17:00, I phoned again and was told the driver was stuck in traffic..seriously?? for two hours!?after I arranged well in advance for 15:00?! The driver only picked me up at around 18:20 and we had to pick up another customer, so only reached Menlyn around 19:00. This is unacceptable behaviour, Charlotte promised me pick up at 15:00 and I got there only 4 hours later, missed an extremely important meeting and extremely frustrated with VW and Mcarthy in General! Terrible