SURELY THE WINNER IN THE NO RESPONSE CATEGORY

I have lodged a complaint and received the standard message that it will be followed up an response provided more than a month ago. Despite mailing the responsible person and the customer care department, I have not received any further communication from them.<br> <br> If I check other complaints and the responses I looks as if they send the standard message and no-one ever confirms that things were sorted out and that they are now happy.<br> <br> Why do they in the first place bother to respond if they have no intention of actually following through?<br> <br> If Hellopeter ever considers best and worst awards - Bidvest McCarthy Customer Care will most probably be the winner in the worst category for the next 100 years!<br> <br>