tM
thomo M

1 reviews | Active since Apr 2014

25 Feb 2015, 08:22

sucker punch at the end.

hello Mccathy<br> <br> im really disappointed at the service we recieved from mccathy and its realy sad.<br> <br> towards the end of 2011 my mother bought a preowned 2011 toyota corolla professional, it has 35000kilometers on the clock and had the service plan till 90000kilos. during the cause of last year the bonnet started to peel of but i thought it was just a case of it needing to be polished, so because i wasnt around for awhile i decided to take it to a car wash just last week and to my amazement i realised that the paint was peeling due to a bad paint job. yesterday i went to the dealership to go query this and i was told that its 4 years later and usualy factory warranty goes up to 3 years, but my issue is when we purchased the car we were never told about the bonnet being sprayed, everything appeared to be original. after 3 and a half years thats when the signs of the bad paint job showed, i met with the manager who admitted that the car was sprayed and it was a bad paint job but at this point there is nothing he can do.<br> <br> i think on this sale we were sold a defective car and the garage had full knowledge of this but didn't disclose it to us and they clearly not to taking responsibility.

0
Replies (1)
McCarthy
McCarthy's reply25 Feb 2015, 09:17
Official
Hello t****25,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5232.

Regards

Sani Moyo
McCarthy Customer Care
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