Still waiting for my spare key

I bought Ford Figo in May 2017 from Ford Silver lakes. Their sales dept. did not bring the spare key when they delivered my vehicle. I was advised that the key still had to be order and they'll bring to where I worked. In October 2017 I went there personally to ask about my spare key and still no-one could give me answers. Alton directed me to Dale, Dale promised to call me back with feedback, Its Jan 2018 and Im still waiting for Dale to call me. I called Dales manager, Morne . He also failed to contact me or assist me. Im very disappointed with their service and I regret doing business with. I STILL DONT HAVE MY SPARE KEY.