HC
Heleen C

1 reviews | Active since Jul 2013

08 Jan 2016, 14:35

Spotter's fee promises not paying out.

I was contacted by above gentleman to request if I want to trade in my car. He was very helpful whilst we were busy with the process in such a way that a recommended him to all my mates, at that time I did it out of the goodness of my heart and was not aware of the spotters fee of a R1000 if one of my referrals takes a vehicle with them. We did not pull the deal through as I did not want to put down a deposit.<br> <br> A friend of mine a couple of days later informed me that she got a car from above gentleman. I contacted him in November to request the spotters feel. Ever since then I have been getting vague responses and promises. On Monday I decided to give them one last chance and emailed them telling them that I will be putting a report through to hello peter and I was promised the money by the end of this week. I still have not heard from them.<br> <br> I need to stated that it is not necessarily about the money but about the fact that Suzuki makes promises about spotters fees and do not deliver on it.

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Replies (1)
McCarthy
McCarthy's reply11 Jan 2016, 09:11
Official
Hello heleen77a,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5851.

Regards

McCarthy Customer Care
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