Spare Key for Mazda 2 bought last year 20 August

After several phones calls Sam the sales Agent at McCarthy Ford Silver Lakes, said i Must speak to his Manager Morne which i did, i reminded them this year January 2016 about my spare key for Mazda 2 1.3 Dynamic, I called him again 22 Feb 2016, he said send an email i am at Home, i did, my email was not responded, it will pass 6 months end of Feb and I have not received my Spare Key. How long must I wait. Is this customer Service? The car has mini scratches and dents which i said they must leave because they are taking time they must just provide me with my Spare Key, as this is my first car i was excited of getting it driving it and taking it home. A promise that was made for my spare Key has not been kept from 20 August 2015 till 25 February 2015. This is not fair, my airtime my time my pertol going to the dealer. For how long???