Shoddy workmanship and appaling customer relations

<p>I sent my vehicle for servicing in April 2015. Since the service I relocated to Durban.When I checked my car I noticed that the engine cover in my car was broken. I have sent 3 emails to the individual who was responsible for servicing my car, Stephen Condes, however I have not received any written reply from him to date.</p> <p> </p> <p>I did receive a call from McCarthy Toyota Woodmead informing me that the engine cover had been ordered and the next time I was in Johannesburg they would replace the cover. When I arrived from Durban, I was informed that no such call was made and there was no engine cover available for me. The manager of the branch looked at my car and acknowledged that the damage . He informed me that a cover will be ordered and the damage will be remedied.This was in December 2106.</p> <p> </p> <p>I have since emailed Stephen Condes and I have not received any feedback from him or his manager.</p> <p> </p> <p>This personnel at this branch are unproffesional and their services are terrible. They acknowledged that they damaged my car and yet did not make any attempts to fix it. I would not advise anyone to service their car at this branch. They have no concern for the customer and there is no assurance that their workmanship is up to standard. </p>