CO
Celeste O
1 reviews | Active since Mar 2016
15 Mar 2016, 09:56
Shocking Customer Service
The service experience provided by McCarthy Menlyn has been shocking. After buying a vehicle from them in December 2015, I had to follow up numerous times around the licencing of the vehicle. When they eventually received the new license disk it took another 3 emails, to the sales person, her manager and the dealer principle which got me nowhere closer to an answer or feedback. To date the only feedback I got was when I phoned to follow up. Surely service delivery should be seen through to the end. However, for McCarthy Menlyn it seems that customer service is not important.
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McCarthy's replyOfficial
17 Mar 2016, 11:04Hello celesteolivier14,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5963.
Regards
Bidvest McCarthy Customer Care
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5963.
Regards
Bidvest McCarthy Customer Care
Best regards,
McCarthy's reply17 Mar 2016, 11:04
Official
Hello celesteolivier14,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5963.
Regards
Bidvest McCarthy Customer Care
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5963.
Regards
Bidvest McCarthy Customer Care
Best regards,