1 reviews | Active since Apr 2015
SHEEP LIKE WOLVES - BE CAUTIOUS
<p>After careful consideration, we decided to upgrade our vehicle. We app**** for finance at Bidvest Burchmore auction in Sandton and a Lady by the name of Bonnie assisted us. We submitted all the required documents and were told that our finance was approved by Wesbank . The 1st time we registered and we couldn’t find anything and we got our deposit back. Bonnie “NO NEED TO RUSH BECAUSE YOU STILL HAVE TIME BECAUSE YOUR APPROVAL LASTS UP TO 30DAYS. The following Saturday which was the 27th of May. We decided to bid again. My husband had received emails from the two finance ladies advising that the finance is still in order so he can come and BID.</p> <p>Having worked for an Auctioneer before and knowing the rules well. I told my husband that we must speak to the Finance lady and find out if our Finance is still in order. We sat in her office and she checked her machine and said all was in order we can go and register to Bid. We registered and we BID THAT DAY. After the auction we went back to her and she said I just have to call and secure insurance then finalise with the bank then you can collect your vehicle on Tuesday.</p> <p>Monday she called my husband later during the day and it was now a different story. She told us the finance was not approved. My husband asked for proof of the Preapproval from the bank and even spoke about the emails that he got from these 2 ladies stating the pre approval. She admitted she was wrong and said she will talk to her manager. My husband asked to speak to he manager who was rude and not even willing to listen. We had to check with Transunion and the report shows the funds were sourced after the auction. From our conclusion BIDVEST AUCTIONEERS ARE REAPING WHERE THEY DID NOT SOW. Half of the vehicles were not sold on this particular day and for them to meet their targets, they reap unsuspecting customers and refuses to pay back their hard R5000 deposit. We went through the proper channels. We asked before bidding . Please BIDVEST BURCHMORE BE HONEST WHEN CUSTIOMERS ASK FOR ASSISTANCE.</p> <p>People out there, be careful of these auctioneers. I have also notified one of the popular investigative Journalist on a popular TV channel to investigate if proper channels are being followed by AUCTIONEERS.IS THE FINANCE BEING PREAPPROVED OR IS IT SOURCED AFTER AUCTION????Watch the space...................</p>
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6298.
Regards
Bidvest McCarthy Customer Care
***.
Best regards,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6298.
Regards
Bidvest McCarthy Customer Care
***.
Best regards,
