GJ
Graeme J
1 reviews | Active since Mar 2015
14 Mar 2015, 08:05
service time
I booked my vehicle in for a 100 000km service on 14 March with McCarthy Toyota Edenvale. On 13 March I received an SMS reminder to confirm my service appointment stipulating to arrive at 7h15. I duly arrived at 7h10 only to be told that the dealership only open 8h00/8h30 by the security guard. <br> <br> I think this is VERY poor communication as I have been left to wait outside the dealership till the staff decide to arrive. POOR SHOW McCarthy Toyota Edenvale you need to improve your communication!!!!
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Replies (1)
McCarthy's replyOfficial
16 Mar 2015, 08:21Hello GJ22,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5265.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5265.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Best regards,
McCarthy's reply16 Mar 2015, 08:21
Official
Hello GJ22,
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5265.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 5265.
Regards
Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare
Best regards,