Service that Sucks

<p>On 7 June 2016 we went to Bidvest McCarthy Volkswagen Constantia. We were interested in a VW Up “2015 demo” and asked if they could reserve the vehicle for us. On Wednesday 8 June 2016 I received a call from the salesman asking for a deposit to paid. On 10 June 2016 we went to the dealership and made the full payment in their offices via EFT payment. We were told that the vehicle would be sent for valet/80 point check and all defects “chips” etc. would be sorted out and that the vehicle would be ready for collection on Tuesday. We went in on the Wednesday 15 June 2016 and noticed that nothing has been done(noticed righthand headlight had small cracks running along the bottom and lefthand headlight had a chip in the middel..Salesman talked to his Manager and it was said that they would replace both units) and had to leave the vehicle there again. I was told that registration would be done by Tuesday 21 June 2016. On Wednesday 22 June 2016 we wen’t back to collect and still marks were visible,old headlight units were not replaced as Manager changed his instruction and said that they should just polish the headlights..cracks still there. We took the vehicle on Wednesday 22 June 2016 ,not HAPPY with it,but we could not wait any longer as my Mom needed transport to work..Registration paper not ready and was told it would be ready the next day. We only got the papers on Friday 24 June 2016(previous disc expired 31/05/2016). With time depending on how the sunlight hits the car we noticed more marks and chips and when the boot was opened one could see it scratched the top section of the bumper. We took it back on Monday 11 July 2016 with a list of all issues we found and they said they would sort it out. Once again the Salesman told us we can collect on the next day 12 July,but we said we will give them till Wednesday morning 13 July 2016...We only got it back on Friday 15 July 2016 and still not happy with anything so now it is name and shame on social media.</p>