TM
Thabang M
1 reviews | Active since Jan 2016
07 Sept 2017, 08:31
Service Plan
I purchased a brand new Polo Vivo from McCarthy VW Umhlanga on the 13th June 2017, the sales person was Dawood who is also a sales manager. When the car was sold to me he did not include the servicd plan/motor plan on the invoice without any explaination I only discovered this when my car was taken in for service. According to my understanding all brand new vehicles come with standard service plan.
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McCarthy's replyOfficial
07 Sept 2017, 15:03Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6108.
Regards
Bidvest McCarthy Customer Care
***
Best regards,
McCarthy's reply07 Sept 2017, 15:03
Official
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6108.
Regards
Bidvest McCarthy Customer Care
***
Best regards,