TB
Tertius B

1 reviews | Active since Nov 2015

12 Jan 2016, 07:14

Service beyond expectation

I am residing in Bloemfontein and was visiting Pretoria on 4 December 2015. Given the fact that my vehicle was due for its 45000km service I urgently had to book the service, as my guarantee could expire. I delayed doing so as the dealer I normally deal with (being competition of McCarthy) locally, was awaiting parts to repair my vehicle and I thought these will soon be available. <br> <br> I left Bloemfontein at 02:30 to be in time for McCarthy VW Wonderpoort opening at 07:00, but due to traffic in Gauteng only made it after 08:00. I explained to the consultant (apologies, cannot recall his name) that I needed the vehicle 14:00 to attend a meeting in Pretoria and really tried to be there as early as possible to ensure them completing the service in time. I also had to travel back to Bloemfontein at approcimately 18:00. He assured me that I do not have to be worried. Within four hours after leaving the vehicle in his capable hands, he contacted me and indicated that I may collect my vehicle. I arrived there, he explained the job card in detail and I was able to drive off. It was also a great experience getting the vehicle back, properly washed and vacumed. Thanks a lot.<br> <br>

0
Replies (1)
McCarthy
McCarthy's reply12 Jan 2016, 11:23
Official
Hello TJBBFN,

Good day

Thank you for your feedback. We have sent your compliment to the dealership and are sure the team will be as elated as we are on receiving it.

Regards

McCarthy Customer Care
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www.facebook.com/mccarthywecare

Best regards,