KT
Kamogelo T

1 reviews | Active since Nov 2015

14 Dec 2015, 13:41

Service

To whom it may concern,<br> <br> I am writing this to VW as a disappointed customer.<br> I have been a customer of McCarthy VW Arcadia for almost 5 years now and i must say the service seems to be deteriorating. I sold my old car and bought a Polo GTI, it was a second hand car so i was expecting to have a few problems here and there even though it had a full service history.<br> The first problem was the Meccatronics of the car got damaged i then took it to VW Arcadia and they had it fixed via my warranty. My first problem was i spent almost two weeks without a car and VW Arcadia didn't even offer my a courtesy car when they knew very well the problem was going to take over a week to fix. Fine i didnt make a big deal about it and went on with my business and used public transport till i received my car back.<br> <br> Then after a month my car was due for service i then went to book it in at VW Arcadia again, it went to the service and back with no issues.<br> The issue started a day after the service, the car started loosing water in a very fast way. i had to fill up the water everyday and sometime two to three times in a day so i then took it back to VW Arcadia for them to check what they missed. It was then

0
Replies (1)
McCarthy
McCarthy's reply14 Dec 2015, 15:51
Official
Hello kamogelo.tlale,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. Please contact us should you need additional help.

Your reference number with Customer Care is REF 5826.

Regards

McCarthy Customer Care
***

Best regards,