1 reviews | Active since Jan 2017
Sales person mislead on purchase of vehicle
I bought a car from McCarthy Gezina on the 10th of February 2018. The car had couple of defects on the day of collection (10 February 2018). Sales Person by the name of Goodwill advised me to take the car home and they will come collect it at my workplace the following week to fix those issues. I never received any call from them until I decided to phone them on Thursday (15th of February 2018) and they made arrangements to come collect it the following week on Tuesday (20th of February 2018). I waited for those guys until 17:00 they never came. The following day on Wednesday (21st of February 2018) they made arrangements to collect it on Monday (26th of February 2018) as they have booked it in on Tuesday (27th of February 2018) at VW Wonderboom Pretoria. I told the guy since well I am in Johannesburg and it’s a bit far for you, I will then drop off my car with my friend at Wonderpark which is near then you will collect it from him on Monday morning (26th of February 2018). My friend never received a call from them on Monday morning (26th of February 2018). On Tuesday (27th of February 2018) I phoned them asking for update, the guy promised to phone my friend. He never did. On the day of collection (10th of February 2018) I requested the salesperson to send an e-mail to assure me that indeed they will fix the issues on the car and he promised to send it on the day of collection (10 February) even today I am still waiting.
I am really not impressed with McCarthy Gezina service and I will never recommend any friend/ member of the family to them. The guy is no longer taking my calls and he seems to be ignoring me. I really need advice on the way forward regarding this issue.
Below are all the defects/ issues that needs to be fixed.
1. Wiper Cover cracked (on the bonnet). 2. 60 000km Service. 3. Wiper Controller. 4. Passenger Seatbelt. 5. Door/Windows Rubbers (where you said it was hit by hail). - Those covers are really not looking good on the car. 6. Windows Buttons/ Mechanism. (I am unable to close/ open all the windows on the car) 7. Cover next to the light (On the Ceilling). 8. Rear Wiper needs to be replaced. 9. Paint Work on the driver and passenger doors. 10. Engine cover is loose. (Under the engine).
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6565.
Regards
Bidvest McCarthy Customer Care
***
Good day,
Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.
Your reference number with Customer Care is REF 6565.
Regards
Bidvest McCarthy Customer Care
***
