JV
Jaco V

1 reviews | Active since Nov 2012

29 Mar 2015, 21:51

Resprayed vehicle issues not getting resolved

I found on a vehicle I have recently purchased from Audi Menlyn has been 90% repainted as there was paint defects (overspray, deep chips & scratches resprayed, colour difference on non plastic body panels & dust particles. <br> <br> I have asked for this vehicle to be replaced on 2015/02/24 as it was not disclosed to me that the vehicle has undergone extensive body work & paint work. Jaun had asked for a chance to get all the paint defects resolved where I was very accommodating to provide a chance of redemption & resolution of this vehicles repairs. <br> <br> It has been more than a month today 2015/03/29 where I was without my vehicle & these problems does not get resolved. I have now additional problems to the vehicles body work where Audi Menlyn is not capable in resolving the issues agreed upon. I'm left with a dent in my bumper, excessive over spray & paint defects, body panel incorrectly installed & deep scratches & chips over sprayed without flattening. <br> <br> After I have asked multiple times to Norman & Jaun if my vehicle is in order before they deliver, every time clearly noticeable problems has been seen on the vehicle. <br> <br> There is no room for mistakes any more & vehicle needs to be replaced

0
Replies (1)
McCarthy
McCarthy's reply30 Mar 2015, 09:12
Official
Hello JV-Hello,

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 5310.

Regards

Sani Moyo
McCarthy Customer Care
***
www.facebook.com/mccarthywecare

Best regards,