Renault Woodmead Sold me a faulty car

After being given a faulty vehicle this is the feedback I get from a manager after telling that buying a vehicle it's not like buying a loaf bread from a ****a shop

Thank you for reaching out to us this vehicle was brought in twice once for the breaks which is the characteristics of this and many other brands and models due to the environment using harder compounds which tends to make a sound on the break pads.

This depends on the temperature and as well which could cause the sound to be louder or softer. Renault have been looking at alternatives but at this stage nothing or we don't have an ETA.

Client did come through again Monday, after a discussion on Saturday that she felt the car vibrating. I did ask her if she can drive or may we get her car towed, on Saturday it was a bit late to get the car in and we close early so we advised on Monday we will arrange pick up.

Monday the car was brought in by the client and after running the diagnostics and the technicians doing they tests the findings was sorted and a few tests carried out.

The vehicle is a new car and is under service plan and warranty and this gives the dealer a right to repair or rectify the problem and sort out. I am aware that the car is sorted.

Unfortunately the car cannot be returned or exchanged on the findings.

Thank you

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