refusing to fully refund the money I paid for a car they failed to get.

<p>I was contacted by a sales person Stephan Kruger at Mccarthy Audi menlyn. <br /> <br />He called me on the 14th of March and offered me a vehicle. I clearly specified that I was looking for a white s3 sedan. I gave him all the specs and he told me you had the exact car. I told him I had been looking for certain specs, and I was not prepaid to compromise. He immediately sent me a quote(wrong quote! a hatch instead of a sedan) with the specs. I told him I will be paying cash for the car, and as such I will make a upfront payment. I sent him a whats up message the same night…"Just to confirm that I want an S3 sedan. Exactly the specs you gave me. Not a sports back.” That is what I wrote and your reply was…” Ok have the sedan like that will change the car then” That reply was sent to me 6:44 pm. </p> <p><br />The following day by 4:49 pm I sent him a whats up “Please send me a quote as promised”. <br /> <br />He then sent me a whats up message and voice mail saying he had a white sedan that is docking in Cape Town the same week but he could not send me an invoice because he did not have a vin number. On that voice mail he specified a lot of extra’s which are clearly not on the quote that he subsequently sent. I told him I wanted a refund.. and he rep**** that if I wanted a refund he will do so the following day. Voice messages were sent to me at 5:02Pm.<br /> <br />By the 23rd of March he had not sent me the quotation. He sent me computer screens which he said indicated that the Audi system was offline. <br /> <br />On the 27th of March he sent me a quote on a nano Grey car. I responded that I told him I did not want any other colour except white. <br /> <br />He then, sent me a quote on the same car I had rejected from Sandton Audi. He said: “I bought the car from Durban for you and it took me 2 weeks and i traded them 2 cars to get the car. can i send you the froof of paymint that i paid for the car” This is exactly what he typed with all the spelling errors as the message came through to my whats up app at 02:04 pm, Wednesday 29th of March 2017. I told him I am not sure of the car. I had rejected it before from another dealer. <br /> <br />This is not a judge of character. I do not know him from a bar of soap. He **** on numerous occasions, just so that he can sell a car. At the onset he said you had an s3 sedan, white with all the specs I wanted. He actually never had one. He kept on sending wrong quotes. This is not what I expect from a competent sale person. He **** again by telling me he was expecting a car to dock in Cape Town. That never materialised. You then came up with a story of having purchased the car from Durban. On the 30th of March 2017 he sent me pictures of the same car I didn’t accept. This pictures were taken in February 2017, and the car was from Fourways Audi. <br /> <br />In summary, <br /> <br />I have never driven an Audi and with sales people like you I will never drive one. You can kiss this deal goodbye. If I was not a serious buyer, I would not have transferred R208000 into Menyln Audi. In fact, Audi owes me an apology for wasting my time and subjecting me to lies and incompetence.</p> <p>Audi SA has failed to assist in this matter. Mccarthy Audi wants to deduct 10% of the cost of the car! That is outrageous and *******. Certainly not in keeping with the consumer protection act. <br /> <br />In my experience, you get a quote, which a client signs and accepts with the conditions outlined. So, if you tell me you are taking 10% of the money I transfer, do you even know how much it is? I wonder, but be the judge. I rest my case. </p>