mD
mahomed D

1 reviews | Active since Oct 2017

29 Oct 2017, 13:26

R8260 on the road fees - Mccarthy Menlyn

I wish to purchase a used vehicle from Mccarthy Menlyn but was just advised that their on the road fees charged to me will be R8260.00! Is this legal? I really want the vehicle they advertised and cannot get another 1 like that( ive searched for months). I was advised a month ago that my flight to joburg and transport to the dealership would be sudsidized by Mccarthy and now they saying that it cant be done if they discount the on the road fees. Whatever happend to customer satisfaction?

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Replies (2)
McCarthy
McCarthy's reply06 Nov 2017, 09:39
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6401.

Regards

Bidvest McCarthy Customer Care
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McCarthy
McCarthy's reply06 Nov 2017, 11:49
Official

Good morning,

We have spoken with the customer, this complaint was uploaded about 2 weeks ago, a discount on the Service delivery fee has been negotiated already with the customer, the R8260 referred to by the customer also includes the Licensing and registration fee.

The issue has been resolved and the customer is satisfied.