WL
Wesley L

1 reviews | Active since Oct 2017

10 Oct 2017, 10:33

Post Service Treatment

I was given excellent assistance by Service Adviser Janine Herbst. What followed was in total contrast. I saw a light on my dashboard that said I must check my airbags. Immediately I responded and referred to Thys the person in charge of service department. On arrival his handling of my request was not done enthusiastically let me blunt he was down right unhappy. After checking he said at my own cost I must go to Dico Paarl (auto electricians). This never appeared prior to the service. I tried explaining he stuck to his guns. After Dico had a check it was a plug underneath the seat that was disturbed and was plugged in. I am quite sure after this experience McCarthy Toyota Paarl has lost a loyal client.

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Replies (1)
McCarthy
McCarthy's reply10 Oct 2017, 11:17
Official

Good day,

Your complaint has been logged and sent through to the dealership and management for resolution. I will be assisting you, please contact me should you need additional help.

Your reference number with Customer Care is REF 6346

Regards

Bidvest McCarthy Customer Care
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