Poor Service at McCarthy VW Umhlanga 10 March 2021

My name is Ashlyn Singh and I am very disappointed in the level of service I have received at McCarthy VW Umhlanga on 10 March 2021. I have a 2019 VW Polo TSI 1.0 I had booked my vehicle for sorting out the reverse camera and when I arrived at McCarthy VW Umhlanga in the line early when it came to my turn I was advised that my reverse camera is Aftermarket. which was unacceptable. i was advised my camera is under warranty and maintenance plan as per the lady with whom I booked with last week. Now when i go there they refused to sort it out as this was factory setting how i received the call. My next issue was for cruise control, that hasnt been working so i said i will sort it out one time today, Janine the service advisor told me i need to come and book again i advised what for, when ,my vehicle was booked nonetheless, she went to her manager and advised they will sort it. Then Janine has the nerve to ask if i got this vehicle brand new. its none of her business and she should know as i came last week for my first service. My km is 7000 so yes it was from brand her, her attitude stinks. then i leave the vehicle in the workshop awaiting for my father to pick my cousin and myself up. Then the technician drives off with my car without any care and goes for a drive, he comes back a few minutes later asking me in witty and rude tone, " Do i know how you use the function of cruise control" How dare he speak to me as a customer like that. I told him it was not working on the weekend, he advised its working and I dont know how to use my vehicle. I told him as a customer I came to you at service department to sort my issue not question my ability. He goes and parks the car and comes to the entrances by Janine and he starts speaking about me and my vehicle. My cousin came in this morning for the same issue his car is sorted and collected before 1 30 pm and i am still waiting for my vehicle. I called Janine there was no answer so I left a message to be called back. Up to now over a hour i called no call. IS THIS HOW THEY TREAY CUSTOMERS AT MCCARTHY VW UMHLANGA AND WITH ATTITUDE. Perhaps training should be done for people like Janine and the technician, to speak politely and not be rude to cutomers. I have been with VW from 2015 and it is such a shame this is my worst experience at McCarthy. I would appreciate this matter be resolved as i am a very upset and disappointed customer. Please contact me ********** and email ***********

Kind Regards

ASHLYN SINGH