Poor service

People never trust Volkswagen

I bought a car last year (29th April 2017) from Mccarthy umhlanga VW. The car was sitting on 18500km POLO GP 1.0 bluemotion TSi (Demo car) Drove the car without any problems till Nov 2017 , it started vibrating when I'm driving at a certain speed (+100km/h) the more I accelerate the more vibration but the vibration was not on day to day basis. Thought maybe it's alignment / wheel balancing kanti nix.

Dec I called Lindsay saker Johannesburg, explaining the car problem. I was told that they might not be able to identify the problem since the car is not vibrating constantly. Ok. And then I was told to budget R1368 for a diagnosis fee. If the problem is WARRANTY related I won't be paying the R1368 but if it's not then I will have to pay for diagnosis + labour.

Then I decided to take the car for diagnosis on the 25th of January. They tested the car and lucky enough they felt the vibration plus the car is making grinding noise.

They check it and picked up that the vibration is caused by a "****D" CV joint that's in the car. NOT A VW BRAND so they say.....now I was asked what did I do to the car?. Told them nothing. It means I bought it with that "part". Was told that the warranty is not gonna cover that. Either I pay for it or take it back to the dealer. Called the dealer, spoke to a STUPID "assistant manager" Craig Allen, explained everything to him. He said, maybe they bought the car with that part so they wouldn't know what the first owner did to the car. STUPID ASSISTANT MANAGER!! Don't they do inspection before buying the car?. 2. He said if I had experienced the problem in May since I bought the car in April they would have helped, coz their warranty is only valid for 30 days. ***!! This so called assistant manager is dumb. Lastly he said even if that CV- JOINT part was an original part WARRANTY was not going to cover that. This guy is STUPID!!. DOESN'T DESERVE TO WORK FOR SUCH A REPUTABLE COMPANY. All in all....He said I will have to fix it myself though the car is still under warranty. VW SA told me that I need to so out the matter with the dealer ***.

I am still waiting for the sales manager to call me since the matter is with him. I have sent them the report I got from lindsay saker jozi.

People never trust this VOLKSWAGEN.