POOR SERVICE

I Purchased a BMW 116i motor vehicle on 26/01/2015. To date the vehicle has not been registered and continues to remain in the previous owners name. I was asked to Veridot the vehicle, and despite advising them that BMW had Data Dot on the vehicle, they advised that it was the SAPS requirement to Veridot the vehicle before the vehicle left their dealership. I agreed, as I had to drive down to Durban that day. On my return to Durban, I discovered that the Veridot was not compulsory and when I raised this with them, they said if I could provide a BMW certificate, which I did, the costs of the Veridot will be refunded. This was sent to them on 10/02/2015. To date, I still await the refund as well as proof of transfer of the vehicle. Pathetic service indeed, despite corresponding with the dealer principal and manager.